We strive to ship out each custom bag within 3 business days. Delivery times may vary depending on your location, but you can typically expect your backpack to arrive within 5-7 business days after shipping.

During the checkout process, you will be prompted to enter the name and number you want to be embroidered on your Top Pick II Backpack. Make sure to double-check the spelling and details before finalizing your order.

If you need to make changes to your personalization details, please contact our customer support team as soon as possible. Changes can only be made if your order has not yet been processed for embroidery.

Yes, the embroidery is done with high-quality threads that are designed to last. It is durable and will withstand regular use and washing, ensuring your custom details remain vibrant and intact.

Since each backpack is personalized, we cannot accept returns unless there is a defect or error on our part. If you receive a defective or incorrect item, please contact our customer support team within 14 days of receiving your order, and we will arrange for a replacement or refund.