Return Policy
At NO ERRORS, we are committed to ensuring our customers have a fantastic shopping experience. Please take a moment to familiarize yourself with our return policies outlined below:
1. Defective Product Returns:
If you believe you have received a defective product, we encourage you to visit our Warranty page for detailed instructions on how to process a return for such items. Our aim is to resolve any defects and provide you with a satisfactory solution.
2. Returns for Reasons Other Than Defects:
For returns that are not related to a defective product, please follow these steps:
a. Email for Return Authorization:
Contact our customer service team at service@no-errors.com to request a Return Authorization Number. This number is essential for processing your return.
b. Shipping Costs:
Please note that the shipping costs for returning items to NO ERRORS will be prepaid by you, the customer. Keep in mind that many of our bag products are larger in size and may fall under dimensional weight categories, which typically incur higher shipping costs.
c. Inspection and Refund:
Upon receiving the returned product, we will thoroughly inspect it to ensure that it is in resalable condition. You will be refunded the original sale price, minus the initial shipping cost.
3. Refund Eligibility:
To qualify for a refund, the item being returned must meet the following criteria:
- The item must be in its original box and polybag (if applicable).
- It should be in a new, re-sellable condition.
4. Refund Processing Time:
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria (unused, in original packaging, and in resalable condition). This inspection process typically takes 3-5 business days.
After your return is approved, we will process your refund within 7-14 business days. The refund will be applied to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.
If you haven’t received your refund within this timeframe, we recommend taking the following steps:
- Check your bank account or credit card statement again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank, as there may be a processing time before the refund is completed.
If you’ve followed these steps and still have not received your refund, please contact us at service@no-errors.com for further assistance.